Privacy policy

CarbonFold operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). CarbonFold is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, interact with us through the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process various types of personal information, including contact details (name, address, phone number, email), financial information (credit/debit card or bank account details, transactions, payment confirmations), account information (username, password, security questions, preferences), transaction history (products viewed, purchased, returned, or canceled), communications with us (such as customer support inquiries), device information (device type, browser, network connection, IP address), and usage information (how you browse or navigate the Services).

Sources of Personal Information

We may collect personal information from several sources, including directly from you when you create an account, place an order, contact us, or otherwise provide information; automatically through the Services, such as from your device when you visit our website or interact with our services, including via cookies and similar technologies; from service providers that support our technology, payment processing, analytics, or other services.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information to provide and improve the Services, including processing payments, fulfilling orders, arranging shipping, managing returns and exchanges, maintaining your account, and personalizing your shopping experience by remembering preferences and recommending products. We may also use it for marketing and advertising, such as sending communications via email or text and displaying ads on our website or third-party sites, for security and fraud prevention, including account verification and detecting illegal activity, and for communication, such as providing customer support and responding to inquiries.

Additionally, we may use personal information to comply with legal requirements, respond to lawful requests from authorities, participate in legal proceedings, and enforce our terms and policies.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes. This includes sharing with Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, data analytics, shipping, and customer support; with business and marketing partners for advertising and promotional services; when you request or authorize us to share information, for example, when shipping products or using third-party integrations; and with our affiliates or corporate group.

We may also share personal information in connection with business transactions, such as mergers, acquisitions, or bankruptcy, and to comply with legal obligations or protect the rights and safety of our business, users, or others.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties. If you follow links to third-party websites, you should review their privacy policies and terms, as we are not responsible for their privacy practices or content.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals who are under the legal age in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

No security system is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to request deletion
The right to correct inaccurate information
The right to data portability

You may also unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Residents of the UK or the European Economic Area (EEA) may also have the right to object to or restrict certain processing of their personal information and withdraw consent where applicable.

Complaints

If you have concerns about how we process your personal information, you may contact us using the contact details provided on our website. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence.

Where required, we use appropriate safeguards such as standard contractual clauses approved by the European Commission or relevant UK authorities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. It is your responsibility to check our website periodically for changes.

Contact Information

CarbonFold is a company registered and operating in Finland. Our Services are provided from Finland and are subject to Finnish and European data protection laws