Shipping policy

All delivery times listed on our website are estimates and may vary due to unforeseen circumstances.

Shipping fees vary depending on your country of delivery.
Rates are calculated during checkout based on the shipping address you provide.
To check shipping costs:
1. Add an item to your cart.
2. Proceed to checkout.
Important: Any customs duties, taxes, or import fees imposed by your local authorities are your responsibility and not included in the shipping cost.

Most orders are processed within 1–3 business days.
If your order has not shipped within the expected timeframe, contact our support team.
We are committed to keeping you informed about your order status and providing timely shipping updates.

Shipping labels are generated using the information you provide.
If you notice an error in your address, notify us immediately so we can correct it free of charge (if the order hasn’t shipped).
If the package is already in transit, contact the carrier directly and inform us.
We cannot be held responsible for lost or undelivered packages caused by incorrect or incomplete shipping information.

If a delivery cannot be completed, your package may be held at a local post office or pickup point.
Packages must be retrieved within the specified timeframe.
Failure to collect the package may result in it being returned or destroyed by the carrier.
We are not responsible for notifications about package pickups—this is handled by the local delivery company.
Refunds or free replacements cannot be issued for packages returned or destroyed due to non-collection.

EU Orders: Up to €150 → no customs duties (VAT collected via IOSS). Above €150 → import fees may apply.
Major Countries: US, UK, Canada, Australia, New Zealand, Switzerland, Norway → usually no customs fees, except for very large orders.
Other Regions (e.g., South America): Customs fees are more likely.
Customs charges are determined by local regulations and are the customer’s responsibility.
Fees must be paid promptly to avoid confiscation, destruction, or return of the package.
We cannot provide refunds or replacements for customs-related fees.

Responsibility for a package ends once it is marked as delivered by the carrier.
If a delivered package is missing, we can issue a refund or reship only if you provide a non-delivery statement from the carrier.
For theft, loss, or delivery discrepancies, customers should contact local authorities and the postal carrier.